Effective Date: January 1st, 2025

At Genix Hubs (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, purchase our digital products, or interact with our services (collectively, the “Services”). By using our website or Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up, purchase digital products, or contact us, we may collect:

• Account Information: Name, email address, phone number, password, and billing details.

• Contact Information: Information shared through forms, customer support, or direct communications.

b. Content Information

• Uploaded Content: Files, details, or media shared with us for customization or support.

• User-Generated Data: Feedback, reviews, or other communications you provide.

c. Usage Data

We automatically collect data about how you use our website and products through cookies and similar technologies, including:

• Technical Data: IP address, browser type, device details, and operating system.

• Activity Data: Pages visited, features used, and time spent on our site.

d. Payment Information

When you purchase digital products (e.g., templates, mockups, CRM), we collect payment details such as card information and billing address. Payments are securely processed by trusted third-party payment providers; we do not store complete payment details.

2. How We Use Your Information

We use collected information to:

• Provide and deliver our digital products and services

• Process transactions and confirm purchases

• Manage your account and personalize your experience

• Communicate updates, promotions, and support messages

• Improve website functionality and monitor performance

• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent personal data. We may share it in these cases:

• Service Providers: Payment processors, hosting companies, analytics tools, and customer support platforms.

• Legal Compliance: When required by law, court orders, or regulatory authorities.

• Business Transfers: If Genix Hubs undergoes a merger, acquisition, or sale of assets, user data may be transferred.

4. Data Security

We use industry-standard safeguards, including encryption, secure servers, and restricted access, to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Cookies and Tracking

We use cookies and similar technologies to enhance user experience.

• Essential Cookies: Necessary for website functionality

• Performance Cookies: Help us analyze usage and improve performance

• Functional Cookies: Store your preferences and settings

You can disable cookies in your browser, but some site features may not function properly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data

• Restrict or object to data processing

• Opt out of marketing communications

• Request data portability

To exercise your rights, please contact us at support@genixhubs.com.

7. Data Retention

We keep personal data only as long as necessary:

• Orders & Transactions: Up to 7 years (for compliance and tax purposes)

• Support Communications: Up to 2 years

• Marketing Data: Until you opt out or withdraw consent

8. International Data Transfers

As Genix Hubs serves customers worldwide, your information may be transferred across countries. We implement appropriate safeguards (such as GDPR-compliant mechanisms) to ensure your data is protected during transfers.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” For major changes, we may notify you via email or a website notice.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Email: support@genixhubs.com